Service Desk Technician
Service Desk Technician
Schedule: Full Time Shift: Varied
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA StatusNon-Exempt Job Role SummaryThe Service Desk Technician is the first point of contact for internal customers, as well as hospital patients, to report incidents, problems and or requests. As such, excellent customer service, accurate documentation, thorough analysis, as well as empathy and a calm demeanor, are critical to ensuring quick resolution, and appropriately de-escalating customer concerns and encouraging confidence in our services. This role serves as the primary point of initial troubleshooting for all reported incidents and problem, and is expected to provide resolutions whenever possible. The Service Desk Engineer works in close collaboration with the Information Systems team(s) to ensure the continuity and efficacy of customer service through the support request process. Essential Functions and Responsibilities
Job Requirements
Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few. |